When choosing either option, it’s recommended to save copies of any correspondence. Consumers can reach Mediacom’s customer service team at E-mail gives customers the ability to describe their concerns in detail.When dealing with a complicated issue, it can be helpful to list the various steps you’ve taken so far, along with any customer support you’ve received. Whether you’re using the email address you used to sign-up for Mediacom’s service or not, include your account information in the body of your email.Such information includes the email address associated with the account, your name and the name associated with the account, and the account number, if available. Mediacom offers a live chat for existing customers.To access the live chat, make sure that you’re signed into your Mediacom account while visiting Mediacom’s contact page.
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